The service I received from EMU was excellent especially Nicola however DHL the courier was dreadful

Very happy with my purchase thanks

I have just completed a charity 40 mile cycle ride. Initially I was concerned that the range of the battery would not be good enough but I was surprised. I rode the course in power level 1 all the way, even on flat and down hill sections, and used the derailleur gears as much as possible. The hills were not too steep but in all there was nearly 500m of ascent and I passed many people on normal bikes on the uphills but the passed me on the downhills and flat sections. My average for the ride was about 17kmph which was better than expected. At the end of the ride I still have 59 per cent of battery left. Amazing. At 75 I would never have completed the ride without my Emu bike. Thank you.

This bike is top quality and lives up to all expectations. The overall experience of dealing with Emu Bike's staff was amazing, thank you !

I ordered the new battery on the emu website, which was real easy on Thursday, was on my charger on Saturday evening and on my bicycle on Sunday, can’t better that for service, bike’s like a new one.

It took a little time to get comfortable, but now it is very comfortable. Kind regards Mike.

Replacement battery for a damaged one, delivery was much faster than expected, and happily back on the road.

Great pedals plenty of grip.

Just clocked up 500 miles of trouble free cycling satisfaction on my Evo Crossbar. Great purchase well worth the very reasonable price.

Really pleased with my purchase and wish I’d gone electric earlier as makes my cycle to work pretty much effortless, like the fact that the battery is integrated into the frame, only downside is the brake cables as quite taught on the handlebars but just need a bit of adjustment and hopefully all will be good.

Emu Roam Step Through Electric Bike

The battery charger works well. I would like to add that the customer service was excellent.

Order process on the EMU website needs improvement. I had to place my order over the telephone which worked well. The battery arrived with some charge, so was quickly fully charged. It seems to have a little more power than my old battery but that may be because it’s new. Pleased with purchase.

Apart from sending me the wrong parts. The service was fast, polite and friendly. After I rang them and informed them of their mistake the correct parts were delivered the next day

Well, I have balance problems and trying to ride without the battery is not possible for me. So recieving the mk3 battery has made lightwork of my journeys into town