Frequently Asked Questions

Everything you want to ask about an Emu Electric Bike...

Most frequent questions and answers

If the bike is available on the website we have stock and delivery.  Our usual delivery time is approximately 48 hours for UK mainland.

Max rider weight is 100kg (15.5 stone) for the mini and the full size bicycle can take a further 20kg (3 stone on the rear panniers and some weight on the front handlebars.

Our full size bikes weight 23kg, our ‘mini’ folding bike weighs 16kg.  They are the lightest in their class of specification.

This can be recharged on the bike or you can easily remove the battery and charge it with the portable charger.  We recommend frequent recharging for best battery performance.

From flat, the battery will take 6-7 hours to fully recharge, but it can be topped up with a 1-2 hour recharge.  The mini bike charges in half this time.

 You can also purchase an additional battery.

Any qualified bike mechanic can service the bike. The Shimano gears and brakes, CST Sensamo tyres and lights are familiar brands to bike shops and repair centres. Most parts are standard bicycle parts.

The bike is designed to be easy to repair, it has modular wiring. If you have an issue with the power, the battery or wiring then EMU Electric Bikes have a telephone backup.

We recommend the excellent Velo City Cycling mobile repair service www.velocitycycling.co.uk to visit you directly at work or home within the M25; and the CycleTECH UK network nationally cycletechuk.co.uk.

We offer a 2 year warranty on the frame, motor, battery & charger, controller & display, sensors and paintwork. 

You must service and maintain your bike as per the full details of our warranty and terms and conditions.

There are electric sensors built into the pedal area, when they recognise the bike is being pedalled, they kick in the electric motor which drives the front wheel to power you forward, with your effort going to the rear wheel as a normal bike. 

As soon as you stop pedalling, brake or reach 15.5mph (25km) the motor cuts out.  You can go faster but then it is under your own power.  Because you exert little effort starting, going up hills, you can control how much exercise you will take.  You are always pedalling so there are significant health benefits and studies have shown, you receive at least 80% of the benefit of cycling a normal bike, most probably more as you will use the Emu more. 

Any standard UK socket, the charge is supplied with the bike.  If you wish to have one at home and one at work, an additional charger is £29.99. 

If you are purchasing outside the UK, please be aware you will need an adaptor or need to purchase a separate cable locally.

In summary, you must be over 14 years old to ride and the motor must cut out at 15.5mph (25 km).  Other than that it is the same as a conventional bike, you can ride in parks, on one way streets and cycleways etc. where permitted.

Emu’s power consumption costs under £20 per year.  Servicing would be dependent on usage but should be £70 per year for two six monthly services.

From order, we can deliver your Emu in 2 days to anywhere on the UK mainland, this is a courier service with usually a 8am-5pm time slot.  We can arrange delivery for Saturday am 8am-1pm for a small additional charge.

Alternatively you can arrange for the bike to be delivered to a convenient demonstration centre, who can assemble the bike.  Please discuss with your demonstration centre when ordering.

For deliveries, outside mainland UK and for the EU area, delivery may take up to a week and there will be additional charges.  Just order and the delivery charges will show automatically. 

Everything you see in the photos – e-bike, battery, charger, stand, pannier rack (not on the mini), lights, puncture resistant tyres and tools required for final assembly is included in the price together with the Quick Start Guide which explains all the required steps to assemble.  See assembly question.

We have a range of carefully sourced and selected accessories for you to consider which can be purchased with the bike or separately.

There is a USB port (only on the Step Through and The Cross Bar. Not the Mini). You need the correct cable for your phone and we recommend a phone holder for the handlebars so you can easily navigate around town and country. We sell the Finn Cycling Smartphone Mount and the OsoMount.

The bike is delivered 98% assembled. It arrives in a very large box. You wheel the bike from the box, straighten and adjust the handlebars using the supplied allen keys.

You then need to fit the pedals using the supplied spanner.

You then need to fully charge the battery.

It is straightforward and explained in the supplied Quick Start Guide. Although for safety we recommend the bike is at some point checked by a bike mechanic to ensure everything is correctly tightened.

You can choose to have your bike assembled by your local demonstration centre. Or you can have the bike assembled and checked for you by a mobile service. Our recommended service agents – VeloCity inside the M25 and Cycle Tech nationally. Costs for this service vary by location.

You can check with your Employer which Cycle To Work Scheme they are registered or order directly from us. Our Retailer partners are generally registered with our Providers (Bike 2 Work, Cycle Scheme The Green Commute initiative), please complete our enquiry form for further details here.

Please see our list of demonstration centres and events, or we can deliver all over UK except Northern Ireland.

Yes, this is a pedal assisted electric bike, but the 5 levels of power really help.

Yes, as you choose, but you should get at least 80% of the exercises of a conventional bike, probably more as you will use your Emu more.

There is no problem to use your Emu in all weathers, all the electrical components are waterproof and weather-sealed. Like any bike, however, over time leaving a bike in rain will age the bike and components more rapidly. Avoid leaving your bike outside in the rain without a good cover. If possible, store the bike in a dry, warm environment away from damp and moisture.

We recommend that if you are cycling in wet weather that you dry the bike down with a towel or cloth after use. After each wet or muddy ride we recommend removing the battery and drying the base of the battery and the electrical contact points.

We estimate from 5ft 1” to 6ft 4” should be very suitable, but every individual is different, and we have happy customers above and below these heights. You can always try an Emu for yourself at one of our demonstration centres or events.

Leg length rather than height is the main determining factor and longer seat posts are available. On the Mini the seat goes very low, or our Step Thru model the seat can also be low at 28” (70cms) from the ground.

If you are shorter than this height above The Emu Mini would be a perfect solution for you.

10.4 Amp Battery 30-50 miles or 60-80 hours.  14.5Amp Battery 40-65 miles or 65 to 100 hours.  5Amp 12-20 miles or 20-30 hours.  But there are a number of factors, your weight, how many hills, what power setting and the temperature will all affect performance.  You may well be able to travel much further.  In some of our tests we covered over 100 miles.  There is no agreed industry standard currently and other manufacturers may quote other numbers.

 

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