Frequently Asked Questions

Everything you want to ask about an Emu Electric Bike...

Most frequent questions and answers

Max rider weight is 120kg (18.9 stone) and the bicycle can take a further 20kg ( 3 stone) on the panniers/front handlebars.

This can be recharged on the eBike or you can easily remove the battery and charge at it with a portable charger. We recommend frequent recharging for best battery performance.

From flat, the battery will take 6-7 hours to fully recharge, but it can be topped up with a 1-2 hour recharge.

You can also purchase an additional battery.

Any qualified bike mechanic can service the bike and most of the Shimano gears and brakes. The CST Sensamo tyres and Spanninga lights are familiar brands to all bike shops and repair centres.

The bike is designed to be easy to repair, but if you ever have an issue with the power supply or the battery cell or wiring then Emu Electric Bikes may need to be involved.

We recommend the excellent Velo City Cycling mobile repair service to visit you directly at work or home within the M25 and the CycleTECH UK network nationally

We offer a 2 year warranty on the frame, motor, battery & charger, controller & display, sensors and paintwork.

For full details of our warranty and terms and conditions click here.

There are electric sensors built into the pedal area, when they recognise the bike is being pedaled, they kick in the electric motor which drives the front wheel to power you forward, with your effort going to the rear wheel as a normal bike.

As soon as you stop pedaling, brake or reach 15.5mph (25 km) the motor cuts out. You can go faster but then it is under your own power. Because you exert little effort starting, going up hills, you can control how much exercise you will take. You are always pedaling so there are significant health benefits and studies have shown, you receive 80% of the benefit of cycling a normal bike.

Any standard UK socket, the charger is supplied with the bike. If you wish to have one at home and one at work, an additional charger is £29.99.

If you are purchasing outside the UK, please be aware you will need an adapter or need to purchase a separate cable locally.

In summary, you must be over 14 years old to ride on and the motor must cut out at 15.5mph (25 km). Other than that it is the same as a conventional bike, you can ride in parks, on one way streets and cycleways etc. where permitted.

Emu’s power consumption costs under £20 per year. Servicing would be dependent on usage but should be less than £60 per year for two six monthly services.

From order, we can deliver your eBike in 2 days to anywhere on the UK mainland, this is a courier service with usually a 8am-5pm time slot. We can arrange delivery for Saturday am 8am-1pm for a small additional charge.

Alternatively you can arrange for the bike to be delivered to a convenient demonstration centre, who can assemble the bike and deliver to your home at additional costs. Please discuss with your demonstration centre when ordering.

For deliveries, outside mainland UK and for the EU area, delivery may take up to a week and there will be additional charges.

Everything you see in the photos – e-bike, battery, charger, stand, pannier rack, lights and tools required for final assembly is included in the price together with the Quick Start Guide which explains all the required steps to assemble. See assembly question.

We have a range of carefully sourced and selected accessories for you to consider which can be purchased with the bike or separately.

There is a USB port (Only on the Step Through and The Cross Bar. Not the Mini), placed under the LCD panel on the left hand side of the bike. You need the correct cable for your phone and we recommend a phone holder for the handlebars so you can easily navigate around town and country. We sell the Finn Cycling Smartphone Mount and the OsoMount.

The bike is delivered 98% assembled. It arrives in a large box weighing 32kg and take two people to manoeuvre. You wheel the bike from box, straighten and adjust the handlebars using the supplied allen keys.

You then need to fit the pedals using the supplied spanner.

You then need to fully charge the battery.

It is reasonably straightforward for most people and explained in the supplied Quick Start Guide. Although for safety we recommend the bike is checked by a qualified bike mechanic to ensure everything is correctly tightened.

You can choose to have your bike assembled by your local demonstration centre. Or you can have the bike assembled and checked for you by our recommended service agents – VeloCity inside the M25 and the Cycle Assistance Network and Cycle Tech nationally. Costs for this service will vary by location.

The full manual can be downloaded from the support page.

You can check with your Employer which Cycle To Work Scheme they are registered with, and order directly from us through the Sodexo Cycle Plus Cycle To Work Scheme. Some of our Retailer partners are registered with other Providers (Bike 2 Work, Cycle Scheme The Green Commute Initiative), please complete our enquiry form for further details here.

Yes, this is a pedal assisted electric bike.

Yes, as you choose, but you should get 80% of the exercise of a conventional bike.

There is no problem to use your Emu in all weathers, all the electrical components are waterproof or weather-sealed. Like any bike, however, over time wet conditions will age the bike and components more rapidly.

We strongly recommend that if you are cycling in wet weather that you dry the bike down with a towel or cloth after use. After each wet or muddy ride we recommend removing the battery and drying the base of the battery and the electrical contact points. Avoid leaving your bike outside in the rain without a good cover. If possible, store the bike in a dry, warm environment away from damp and moisture.

We estimate from 5ft 2” to 6ft 4” should be very suitable, but every individual is different, and we have happy customers above and below these heights. But you can always try one of our eBikes for yourself at one of our demo centres or events.

Leg length rather than height is the main determining factor and longer seat posts are available.

If you are shorter than this height The Emu Mini would be a perfect solution for you.

We say 20-50 miles (32-80km) but there are a number of factors, your weight, how many hills, what power setting and the temperature will all affect performance. You may well be able to travel much further in our tests we covered over 100 miles. There is no agreed industry standard currently and other manufacturers may quote other numbers.

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