Privacy Policy

PRIVACY & COOKIES
When you visit this EMU Bikes website, read, click or download information, and receive emailed information from us such as mailers, we will obtain some information via automated means from or about your device, and about how you use our website. We may also use pixel-tags and cookies that may transfer to the cookie file on your device, depending on the nature of your device. More information about these is set out below. This information helps us so we can improve our site for all our visitors and helps us make ongoing improvements so that the information on our pages can be updated and remains relevant and useful to you.

CREDIT CARD DETAILS
We do not store any of your credit card details in the database or other storage areas of this website. All credit card details are sent via encrypted secure connections to the payment gateway provider of this site. Payment gateway and processing services are provided by Stripe, PayPal and/or any of their subsidiaries or affiliates.

ADDRESSES AND OTHER PERSONAL INFORMATION
We do store your address details to facilitate delivery of the products that you purchase through this site. All traffic on this site is protected behind secure encryption as indicated by the https lock symbol you will see in the address bar of your browser when on this site. Should you have any concerns, please contact us. If you would like to remove your details from our system, please email us and we will assist you.

EMAIL ADDRESSES
If you sign up to our mailing list, we will not sell, loan, or give away your personal details, including your email address, to any third party. Your email address and other details will only be used for the purposes of our own company communications.

PIXEL TAGS
We may use “pixel tags,” which are small graphic files that allow us to monitor the use of our website. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use “format sensing” technology, which allows pixel tags to let us know whether you received and opened our e-mail. We may use “pixel tags” to retarget products of interest through social media or search tools.

COOKIES
This site uses cookies to help us provide a satisfying user experience to visitors. Cookies are small text files that are downloaded to your computer through your browser. None of the cookies used on this website are considered intrusive, or used to track or monitor your user behaviour anywhere other than on this website. You can learn more about cookies here.

To learn how to disable cookies on specific browsers visit these pages:

Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Internet Explorer 7 & 8
Chrome
Firefox
Opera
Safari
Safari iOS (for iPhone & iPad)
Android
Two types of cookies are used on this website:
Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site. ( To allow you to carry information across pages of our site and avoid having to re-enter information. Within registration to allow you to access stored information).
Persistent Cookies, which remain in the cookie file in your browser for much longer (To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.).
To learn more about cookies in general and how to manage them, visit aboutcookies.org

Emu Electric Bike Company Limited is a private limited company registered in England & Wales, company no. 08835491. The company’s registered office address is  P.O Box 722, Rickmansworth, WD3 0LY, United Kingdom.

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