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Let Us Help You.

If you have a bike or an item you’d like to return please fill in the form below with your order details. Once completed, you should receive a return received email, this will have the returns address on it.  Please ensure this is the address you use,  our registered address is not at the same location as our warehouse.

You can view our returns policy here.

We are a small team so may not be able to answer your return request straight away, though we will always get back to you as soon as possible. 

Returns form -

Desired resolution

Where did you buy your product?

Please attach proof of purchase:

Will the item be returned in the original package?

Will you be arranging shipping yourself?

Company Details

Emu Electric Bike Company Limited is a private limited company registered in England & Wales, company no. 08835491.
The company’s registered office address is 18 Langton Place, Bury St Edmunds, IP33 1NE.

Support With Your EMU Bike

We have a nationwide network of service engineers who can set up your bike and carry out servicing and repairs. Our engineers are familiar with the mechanical and electrical components of our bikes and will be able to diagnose problems. Servicing charges will be the same as for a normal bike and you can be confident that your Emu bike will be in the best of hands.

We recommend that you use our network of Stockists and Demonstration Centres across the UK or the Velo City mobile repair service to visit you directly within the M25.

These companies are supported by Emu and can handle servicing requirements and be contacted quickly easily.

In the event that no service provider is available in your area, then you can contact your local bike repair shop/technician,  all non- electric issues can be handled by any qualified repairer.

The bike is modular and specially designed to be easy to repair, but if you ever have an issue with the power supply or the battery cell or wiring then Emu’s Technical Team can help.

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